Refund Policy

1. Our Commitment

At Chakrellllshex, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of our LifeFive Core dietary supplement. We comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule ("Mail Order Rule") and other applicable U.S. consumer protection laws.

2. Return Eligibility

2.1 Eligible Returns

You may return products under the following conditions:

• The return is requested within 30 days of delivery
• The product is in its original, unopened packaging
• The product seal is intact and unbroken
• You have proof of purchase (order confirmation or receipt)

2.2 Non-Eligible Returns

We cannot accept returns for:

• Products that have been opened or used
• Products with broken or tampered seals
• Products returned after the 30-day return window
• Products purchased from unauthorized retailers
• Products damaged due to customer mishandling

2A. FTC Mail Order Rule — Shipping and Delay Refunds

Under the FTC's Mail Order Rule, we ship orders within the time stated on our website or in your order confirmation. If we do not specify a shipping time, we will ship within 30 days of receiving your order. If we cannot ship within that period:

• We will notify you promptly and give you the choice to consent to a delay or cancel the order and receive a full refund.
• If you do not consent to the delay, we will issue a full refund (by the same means as your payment or at least as fast as first-class mail) within seven (7) business days after your right to cancel arises, without requiring you to request it.

Refunds under this section will be made in the same form as your original payment (e.g., credit to your card or account), not as store credit, unless you agree otherwise.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at ask@chakrellllshex.world with your order number and reason for return
2. Receive Authorization: Wait for our team to respond with a Return Merchandise Authorization (RMA) number
3. Pack Securely: Package the product securely in its original packaging
4. Include RMA: Write the RMA number clearly on the outside of the package
5. Ship the Return: Send the package to the address provided in our response

4. Return Shipping

4.1 Who Pays for Return Shipping?

4.2 Shipping Recommendations

We recommend:

• Using a trackable shipping service
• Purchasing shipping insurance for the return value
• Keeping your shipping receipt and tracking number

We are not responsible for returns lost in transit without tracking.

5. Refund Process

5.1 Inspection

Once we receive your return, our team will inspect the product within 5 business days. We will verify:

• The product condition
• Package seal integrity
• Compliance with return eligibility requirements

5.2 Refund Approval

If your return is approved:

• We will process your refund within 5-7 business days
• You will receive an email confirmation when the refund is initiated
• The refund will be credited to your original payment method

5.3 Refund Timeline

Note: Processing times depend on your financial institution and may vary.

5.4 Refund Amount

• Product Cost: Full refund of product purchase price
• Original Shipping: Refunded only if return is due to our error
• Return Shipping: Not refunded unless due to our error

6. Exchanges

If you wish to exchange a product for a different item:

1. Return the original product following our return process
2. Once your refund is processed, place a new order

We currently do not offer direct exchanges to ensure the fastest processing of your request.

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Include your order number and description of the issue

We will arrange for a replacement or full refund, including shipping costs.

8. Wrong Item Received

If you receive an incorrect item:

• Do not open the product
• Contact us immediately with your order details
• We will provide a prepaid return label
• Your correct order will be shipped upon receipt of the wrong item

9. Cancellations

9.1 Before Shipment

If your order has not yet shipped:

• Contact us as soon as possible
• We will attempt to cancel your order
• If successful, a full refund will be issued

9.2 After Shipment

If your order has already shipped:

• You may refuse delivery (if possible)
• Or follow the standard return process once received
• Return shipping costs may apply

10. Special Circumstances

10.1 Promotional Items

Products purchased during promotional sales are subject to the same return policy, unless otherwise stated at the time of purchase.

10.2 Bundle Purchases

For bundle or multi-pack purchases:

• All items in the bundle must be returned together
• Partial returns may be subject to price adjustments

11. International Orders

For international returns:

• Customer is responsible for return shipping costs
• Customer is responsible for any customs duties or taxes
• Please mark package as "Returned Goods" to minimize customs fees
• Refunds will be issued in USD and converted by your bank

12. Contact Us

For questions about returns or refunds, please contact our customer service team:

13. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.